Virtual Items Policy

Our Virtual Items Policy updated in 25/07/2024.

Welcome to Ludo Royal, where we strive to create an engaging and enjoyable experience for all players. This Virtual Items Policy (the "Policy") outlines the terms and conditions governing the purchase, use, and ownership of virtual items within our game and Majlis room. For the purposes of this Policy, "Virtual Items" refers to all non-tangible, digital assets available for use in the game, including but not limited to Virtual Currencies and Virtual Goods .

1. How you can get Virtual Currencies

Currently there are several Virtual Currencies in our platform: i) Game Currencies including Diamonds and Coins, ii) Majlis Currencies including Gems and Beans.

Purchases Methods

  • In-app purchases: From time to time, we may offer Game Currencies and Gems for purchases through the App Store, Google Play, or other application platforms (collectively "in-app purchases"). If you choose to make an in-app purchase, you will be prompted to enter into details for your account with the mobile platform you are using (e.g., Apple, Android, etc.) ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. The price of Game Currencies and Gems will be displayed at the point of purchase. All charges and payments for Game Currencies and Gems will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees, and payment channel fees, if any, are based on your agreement with the applicable payment provider.
  • You will be responsible for the payment of any Game Currencies and Gems purchased by you. Once your purchase has been completed, your user account will be credited with Game Currencies and Gems.
  • Unless required by applicable laws in your jurisdiction, in any event, any order that has been completed is not refundable (no matter whether the virtual goods and virtual currency purchased have been used or not).
  • If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Game Currencies and Gems, you acknowledge and agree that we start supplying such Game Currencies and Gems to you promptly once the purchase is complete, and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

You can also collect Coins through the following ways

  • Initially register , including by the third-party account as rewards
  • Win the game in Ludo Royal as rewards
  • Participate in activities(such as Newcomer Rewards) as rewards
  • Sign in which has a chance to obtain Diamond as rewards
  • Match corresponding League Rank as rewards
  • Receiving Gifts from other users
  • Other methods Ludo Royal may add

You can also collect Diamonds through the following ways

  • Participate in activities(such as Newcomer Rewards) as rewards
  • Sign in which has a chance to obtain Diamond as rewards
  • Match corresponding League Rank as rewards
  • Other methods Ludo Royal may add

You can also collect Gems through the following ways

  • Receiving gem gifts
  • Obtaining rewards from Pass upgrades
  • Collecting rewards from leaderboard rankings
  • Acquiring room rewards
  • Gaining rewards from operational events
  • Other methods that Majlis may potentially add

As for the Beans, you can collect Beans through the following ways:

  • Exchanging from Gems
  • Obtaining rewards from Pass upgrades
  • Upgrading personal level
  • Gaining rewards from operational events
  • Other methods that Majlis may potentially add

There is no obvious difference between Virtual Currencies collected and purchased by the users through the above methods and users can use them for the same service as well in Ludo Royal. However, because Virtual Currencies collected by users through the above methods are generated by the system and are NOT purchased by users, you agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Currencies as it sees fit in its sole discretion in any general or specific case, and that Ludo Royal will have no liability to you based on its exercise of such rights.

2. How you can use Virtual Currencies

Coins can be used to：

  • Participate in games
  • Purchase profile frames
  • Send the stickers in game
  • By other existing uses and uses Ludo Royal may add in the future

Diamonds can be used to：

  • Use Undo Function
  • Purchase profile frames
  • Purchase the skin of Dice, Token, Bubble or Theme
  • Send the stickers in game
  • Late-check in Daily Reward
  • Other existing uses and uses Ludo Royal may add in the future

Gems can be used：

  • To purchase specific Props (such as Frame, Bubble, Decoration and Themes, etc.)
  • To send virtual gifts to others
  • To upgrade room type
  • To pay for joining the room
  • To play Lucky Numbers
  • By other existing uses and uses Majlis may add in the future

Beans can be used：

  • To purchase sepcific Props (such as Frame, Bubble, Decoration and Themes, etc.)
  • To send virtual gifts to others
  • By other existing uses and uses Majlis may add in the future

Ludo Royal has the right to adjust the uses and usage rules of Virtual Currencies from time to time. The Coins in your account will be consumed because they are used.

Virtual Currencies cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason.

Virtual Currencies can only be used on Ludo Royal and as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts, or special offers, except those designated by us.

No Virtual Currencies may be assigned or transferred to any other user of the services or third party except as otherwise expressly permitted by us in writing. The sale, barter, assignment, or another disposal of any Virtual Currencies, other than by us, is expressly prohibited.

Accrued Virtual Currencies shall not constitute property and will not be allowed transferable in the following conditions: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

Any Virtual Currencies assigned, sold, or otherwise transferred without our prior wrote consent are void. Any user of the services who violates this term may have his or her account terminated by us, have Virtual Currencies forfeited from his or her account, and/or be subject to liability for damages, litigation, and transaction costs.

All Virtual Currencies of a user will expire automatically upon termination of his/her account for any reason.

We reserve the right to deduct Virtual Currencies from your account if the user acquires them illegally or fraudulently.

You agree that we have the right to manage, regulate, control, modify and/or eliminate such Virtual Currencies, when we have a valid reason to do so such as when we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons. We will have no liability to you based on our exercise of such right.

3. Special description

Virtual Items and subscription services require users to purchase from officially approved channels such as App Store or Google Play.

Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge (any purchase of Virtual Currencies through unofficial channels, or entrusting accounts to others to recharge on their behalf is strictly forbidden. The common types of prohibited proxy recharges (including but not limited to, purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform, and will also put users’ accounts and personal information at risk including but not limited to the leakage of users’ information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. Ludo Royal will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law.

In response to the aforesaid violations, the platform has rights to take measures including but not limited to the following:

  • Take back all the virtual currencies and purchased items in the account suspected of proxy charging or malicious refund.
  • Freeze all remaining virtual items in the account suspected of the malicious refund until the refund is canceled or the amount of refund is reimbursed in full.
  • Time-limited or permanent ban on the account.
  • We are not liable for any losses or damages caused by recharging on unofficial proxy recharge, malicious refunds, or account transactions.

You may cancel your account at any time, and Ludo Royal may terminate your account in accordance with the Terms. All the Virtual Currencies in your account will be forfeited immediately upon the cancellation or termination of your account. There will be no refunds for any unused or un-redeemed Virtual Currencies. So we recommend that you use them before terminating your account.

If you have any problems with Coins or Diamonds, please give your feedback or report in App’s Feedback in Ludo Royal APP or email to [email protected].

If you find any proxy recharge, malicious refunds, account transactions and other violations conducted by any user, please report it immediately report it in App’s Feedback .