Ludo Royal Account Deletion Policy

[Special Note] Dear users, before you start Ludo Royal account deletion process, we would like to make the following special instructions for you: Ludo Royal will cease to provide this account with our high-quality and diversified products and services, which will inevitably bring inconvenience to your after-sales rights protection. Once your Ludo Royal account is deleted,you won’t be able to reactivate it, and you won’t be able to retrieve information, including content you’ve posted.

If you still decide to delete your Ludo Royal account after careful consideration, please read carefully and fully understand this Ludo Royal Account Deletion Policy. After accepting all its content, please proceed with the next step according to our operation guidelines for deletion. By starting a deletion through the deletion method provided in Part 3 of this policy, you are deemed to have accepted to sign and abide by the entire content of this policy.If you need to use our services again after the deletion, you are welcome to re-register using your mobile phone number or other methods allowed by Ludo Royal. At the same time, we also want to know about your experience with our products/services, and you can contact us by email to [email protected], so that we can further improve and perfect our products and services.

(If you still decide to delete your Ludo Royal account, please continue to read below)

I.Please note: account deletion will have the following effects on you:

1.Once your Ludo Royal account is deleted, you will not be able to log in to or use this account (including using this account as a third-party account to log in to other products), that is, you will not be able to log in/use/continue to use related products and services of Ludo Royal through this account;

2.Once your Ludo Royal account is deleted, all content, information, data, and records under the products and services of Ludo Royal that you have logged in to and used with your account will be deleted or anonymized, unless we need to keep it as described in “3.How do we store and protect your personal information” of our Privacy Policy. You are also unable to retrieve, access, obtain, continue to use and recover them, and have no right to ask us to recover them (except as otherwise provided by laws and regulations or as otherwise required by regulatory authorities), including but not limited to:

• User information (such as profile picture,username) and linked information (such as third-party network platform account) under this account;
• Your personal information under this account (you are also no longer entitled to your user rights as set forth in the Ludo Royal Privacy Policy, except as otherwise provided by laws and regulations);
• All other content, information, data and records (such as your friends, level, decoration, golds and diamonds).

3.By applying for account deletion, you accept to give up the rights and interests that have been generated but not fully consumed during the use of Ludo Royal products and services as well as the expected benefits in the future. That is, once your Ludo Royal account is deleted, we will clear all your rights and interests under this account, including:

• All your account related rights, interests and privileges that have not expired;
• Virtual items purchased or recharged under your account;
• All your identity rights and interests bound to your account;

4.Once your Ludo Royal account is deleted, it cannot be reactivated (even if you apply to us to register your Ludo Royal account again with the same third-party platform account after the deletion, the account will be a new one. Therefore,we kindly remind you to back up the contents you think need to be backed up in advance before applying for deletion);

5.Once your Ludo Royal account is deleted, the relevant user agreement and other rights and compulsory documents signed between you and us shall be terminated accordingly (except those which have been agreed to continue to take effect between you and us or otherwise stipulated by laws and regulations);

6.Other results caused by Ludo Royal account deletion.

II.Before you apply to us for the deletion of Ludo Royal account or are in the process of applying for the deletion of Ludo Royal account, in order to protect your account security and property rights and interests, please check and ensure that the Ludo Royal account you have applied for the deletion meets the following requirements, including:

1.This account is registered by you through our official channels in accordance with the Ludo Royal Terms of Service and the specifications of the relevant platform;

2.There is no outstanding or ongoing transaction in the account, including but not limited to:

• No outstanding orders in the mall transaction;
• No other outstanding transactions or orders/services provided but unpaid.

3.If the account has subscribed the "automatic renewal" function, please cancel "automatic renewal";

4.Other content that needs to be satisfied in order to protect your account security and property rights and interests.

You can first try to solve the above problems by yourself. If you fail to deal with them or have any doubts in the process, please contact us via Ludo Royal- Settings/Login Page- Feedback for assistance or email us to [email protected].

III.How to delete your Ludo Royal account?

1.There are two entries to delete your Ludo Royal account, take any one of your choice:

• In-App deletion:

• Log in to your account,
• click Settings in the top right of App, then
• select and click Delete Account.

• Official website deletion:

• Open our official site (www.ludoroyal.com)
• find Delete Account in the bottom of the home page, and then
• verify your account according to the instructions.

2.You can initiate your own account via the aforementioned methods. Once the account deletion initiation operation finishes, your account will enter a cooling-off period which is calculated as a fee settlement cycle (usually 30 days) from the date of initiation. Ludo Royal will automatically complete the account deletion operation if you do not revoke the initiation. Please note that this operation is irreversible and your data will not be recovered after execution.

3.Other steps you should take should you wish to completely delete your account include disassociating your third-party network account from the Platform.

4.This Ludo Royal Account Deletion Policy contains the impact of account deletion on your rights and interests and other contents. Please read carefully and fully understand it and proceed with the next step of deletion after you accept all the contents of this Ludo Royal Account deletion Policy;

5.To protect your account security and property rights and interests, we need to authenticate your identity (for example, verify the mobile phone number or third-party account bound to this account) for deletion application to ensure that this account is registered by you.

IV.Can I terminate my account deletion?

1.If it's been less than 30 days since you initiated the deletion, you can terminate your account deletion. After 30 days, your account and all your information will be permanently deleted, and you won't be able to retrieve your information.

2.To cancel your account deletion:

• Log into your account in App within 30 days of deleting your account.
• Click Activate.

For matters not covered in this policy, please refer to the Ludo Royal Terms of Service, Ludo Royal Privacy Policy, as well as the rules and instructions related to Ludo Royal during the deletion. process. At the same time, you acknowledge and accept that: even if your Ludo Royal account is deleteled, it does not mitigate or exempt you from the relevant liabilities that you (may) need to assume in accordance with relevant laws and regulations, relevant agreements and rules.

If you have any problems in the process of Ludo Royal account deletion that you cannot handle or have any doubts in the process, please contact Ludo Royal customer service staff for assistance.

Any dispute arising out of or in connection with this policy, including any issues relating to the existence, validity or termination of this policy, shall be handled in accordance with the terms of the Ludo Royal Terms of Service.